This policy applies primarily to your use of our website (sphqt.co.uk). However, the policy also includes additional information about how we process your data if we have a client, customer or other professional relationship with you to provide services.
Your privacy is important to us and we will only collect and use personal data as laid out in our Privacy and Cookie policy and consistent with our legal obligations and your rights under the law.
Please read the Terms of Use and Privacy and Cookie policies and ensure that you understand and consent to them.
If you continue to use the website you are deemed to consent both to our Terms of Use policy and Privacy and Cookies Policy.
If you do not accept or disagree, then you must stop using the website immediately.
The website may contain links to other websites (third party websites) over which we have no control. If you follow any links you should check the privacy policies of those websites to determine how they affect you and your data.
If you have any questions about any of our policies, please contact us using the contact form.
If you have any concerns about our use of your personal information, you can make a complaint by contacting us. If you make a request, we have one month to respond to you. You are not required to pay any charge for exercising your rights.
You can also complain to the ICO if you are unhappy with how we have used your data.
ICO website: https://www.ico.org.uk.
You have the right to ask us for copies of your personal information.
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
You have the right to ask us to erase your personal information in certain circumstances.
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
You have the right to object to the processing of your personal information in certain circumstances.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
When you complete the contact form to get in touch with us, we will receive an email containing your name, email address and any information you entered on the form.
We use this information to contact you about your query.
We may collect and process data that enable us to get in touch with you (contact data), which may include your name, email address, telephone numbers and postal address. The source of the contact data will be you, your company or employer.
Customer, client or business relationship information (relationship data). This may include your name, your business or employer, your job title or role, your contact details and information we may require to respond to your request for services. The source of the relationship data will be you, your company or employer.
Information you provide to us or is generated by our services (service data).
The source of this data will be you or your business and may include information about your employees.
As part of delivering our services, we may use online, third-party tools; for example, providing psychometric reports. To provide this service we require the contact data of employees or other participants who you nominate to engage with us. We will enter their personal data into the third-party system to provide the service. Their data is covered by our privacy policy and the privacy policy of the third-party supplier.
Recording details of transactions to purchase services that we contract with you to provide (transaction data).
This may include your name, contact details, payment card or other payment details, and the transaction details. The source of the transaction data will be you and your payment services provider or bank.
When you visit our website the server records the ip address, details about your browser, operating system, the referring website and which pages you visit on our website. This information does not identify you personally.
The information is a standard function and all websites log this information as soon as a browser contacts the server. The information logged enables us to monitor the activity on the web server so we can manage the security, functionality and capacity of the server and to improve the service.
We may use this data to generate reports that provide us with information on the traffic and usage patterns on our website. This information does not include any data that identifies any individual or is combined with other data to identify you.
We may process contact data, relationship data and transaction data for the purposes of managing our relationship with you; communicating with you (excluding direct marketing) by email, SMS, post or telephone and providing our services.
The legal basis for this is our legitimate interest, namely communicating with our website users, clients, customers and their personnel; maintaining relationships; delivering services and administration of our website, services and business.
At your request, and to provide you with more information, proposals or services, we may process additional information. For example, we will require your personal data and that of your business to enter into a contract with you to deliver our services.
We store your data securely on our own systems and the third-party systems we use to enable us to operate the website and provide our services. Data security is important to us and we take steps to ensure our own systems are protected and that any third party systems or services we use comply with the legal obligations covering data privacy and data protection in the United Kingdom.
We keep your data only for as long as is necessary, until you ask us to delete it, for as long as we have your permission to keep it, to maintain our relationship with you and to comply with our legal obligations,
We share data in the following circumstances.
We have a legal obligation; for example: a court order or government agency or authority.
To deliver our services we may use a third party to provide a supporting service. The third party may require access to some or all of your data; for example, contact data to send information to participants in a training session. We will only share the minimum data required to facilitate the service and we will take all reasonable steps to ensure your data is protected and handled in line with your rights.
A cookie is a small file that a web server sends to your browser, which stores it locally on your device. The file contains a unique code to identify your browser and device, and information required to interact with a website. When you return to a website, the browser will send the cookie to the server if the server requests it.
Cookies are either persistent or session cookies. Persistent cookies remain valid until their expiry date or the user deletes them. A session cookie expires at the end of the session when you close the browser.
Cookies may not contain information that identifies you personally, but it may be linked to other information stored on the server that does contain personal information. If so, you will be able to control you personal data.
Cookies can be used for authentication, personalisation, security, advertising, analysis and tracking, as well recording consent.
Some cookies support the basic function of a website and are required – “necessary” cookies. Usually you cannot reject or disable these cookies using the website’s cookie consent function. However, you can always configure your browser to reject any or all cookies. If you do, a website may not function properly.
We do not use any cookies of any type, necessary, functional or otherwise. So, there are no cookie consent functions or warnings on this website.